Listed below are common questions regarding the SmilesByWire service. 

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Technical Difficulties

1. What is a cookie and why do I need to enable them?
   
   
2. I have cookies enabled, but still get the error message.
   
   
3. I type my Customer Name and Access Code and when I hit 'View Portrait Images' the page reloads and the fields go blank, I can't enter the site.
   
   
4. How do I enable cookies?
   
   
5. Even with cookies enabled, I still can't get in the site.
   
   
6. I have multiple sittings on SmilesByWire, but when I enter the second sitting information, portraits images from my first sitting are displayed.

If your question is not listed above, please feel free to Contact Us online or call Customer Service at 1-888-228-7928 during regular business hours.

Technical Difficulties

1. What is a cookie and why do I need to enable them?

   SmilesByWire requires cookies so that it can track which images on our service belong to you and your family. There is no personally identifiable information stored on the SmilesByWire cookie.

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2. I have cookies enabled, but still get the error message.

   One possibility is that you may be running software that interferes with cookie usage. There are many filtering and blocking software packages available for Internet users these days, and many of them also filter cookies. If you are running software like this, then your computer may not receive or send cookies. Also, your computer may be behind a firewall or proxy server that prevents cookie transmission. This is most likely in a corporate environment. So, regardless of how your browser is set, cookies won't be sent or received by your browser.

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3. I type my Customer Name and Access Code and when I hit 'View Portrait Images' the page reloads and the fields go blank, I can't enter the site.

   Please check to ensure you have cookies enabled. If cookies are enabled please click here for additional instructions.

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4. How do I enable cookies?

   Both Internet Explorer and Netscape allow some level of cookie verification. They both have menu options that allow you to accept all, some, or none of your incoming cookies.

• In Netscape, go to the Edit/Preferences/Advanced or Privacy & Security menu. Your cookie choices can be changed there.
  
  
• Microsoft has changed their approach to cookies over the last 3 versions of their browser.
  
  In IE 6.0, go to the Tools/Internet Options/Privacy menu. This menu allows you to select how discriminating the browser will be when accepting cookies, based on two factors -- (1) the source of the cookie, and (2) whether the source has a "privacy policy." There are also features for the advanced user, if you'd like to have a greater control over cookies.
  
  In IE 5.0, go to the Tools/Internet Options/Security menu. In this section, you can choose the security level for 4 different browsing conditions: Internet Sites, Local Sites, "Trusted" Sites, and Restricted Sites. If you select "Internet," and click on Custom Level, you'll get a dialog box where you can accept all, warn before accepting, or reject all cookies.
  
  In IE 4.0, go to the View/Internet Options/Advanced menu. There you can accept all, warn before accepting, or reject all.

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