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SmilesByWire
FAQ - Reordering Portraits
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Listed below are the most common questions our Customer
Service Representatives are asked.
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Reordering Portraits
- How do I order additional portraits?
- Can anyone else order portraits from
my sitting?
- Are there shipping/handling charges?
- Is it safe to order online?
- I am experiencing technical difficulties
while placing an order, what should I do?
- Can I use a coupon for ordering portraits
online?
- What is your tax policy online?
If your question is not listed, please feel free to
Contact
Us and we will respond as quickly as possible.
Reordering Portraits
- How do
I order additional portraits?
Additional portraits can be ordered after you have
received your original portrait package for 90 days
after your portrait sitting. To order portraits
simply click the Order tab across the top of the page or the link in the left navigation bar.
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- Can anyone
else order portraits from my sitting?
When you share your Customer Name and Access Code,
others will have access to your SmilesByWire service
and can view images and order portrait products. You are responsible
for keeping your Customer Name and Access Code secure.
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- Are there
shipping/handling charges?
JCPenney Portraits charges a service fee of $6.95
for reorders from each sitting. This service fee
covers shipping and handling charges. For example,
if you place an order for several portraits of one
sitting, the fee would be $6.95, if you place an
order for one portrait from one sitting, then another
portrait from a different sitting, the fee would
be $13.90. JCPenney Portraits does not charge a
service fee for the purchase of Portrait Club Memberships
or Gift Certificates. Portrait Club members do not
pay sitting fees during their membership period,
but reorder service fees are still applicable.
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- Is it
safe to order online?
SmilesByWire protects your personal information
with Secure Socket Layering (SSL). When you order
portraits, a new frame will open in the lower portion
of your screen taking you to http://secure.jcpenneyportraits.com.
Secure.jcpenneyportraits.com uses SSL to encrypt
your personal credit information, including your
credit card number, before it travels over the Internet.
SSL technology is the industry standard for secure
online transactions.
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- I am experiencing
technical difficulties while placing an order, what
should I do?
We apologize for any inconvenience. This site works
best with recent versions of Internet
Explorer or Netscape,
and either can be downloaded free of charge. If
you continue to have difficulties, please contact
customer
service online or call 1-888-228-7928.
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- Can I
use a coupon for ordering portraits online?
We're sorry, all coupons are for original portrait
sittings and must be presented at the time of the
sitting.
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- What is
your tax policy online?
We collect and remit sales taxes when and where
required by law. Your shopping cart will indicate
sales taxes where appropriate.
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