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SmilesByWire
FAQ - Email Issues
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Listed below are common questions regarding the SmilesByWire service.
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Email Issues
- I didn't receive the notification
email, how do I get my Access Code?
- I've requested my access information,
but I'm not receiving the email.
- When I enter my email address to
resend the Customer Name and Access Code, I get the error
"Invalid email address. Please enter your email
address again".
- I think I may have given the wrong
email address in the studio, how can I correct that?
If your question is not listed, please Contact
Us online or call 1-888-228-7928 during regular business hours.
Email Issues
- I
didn't receive the notification email, how do I get
my Access Code?
An email notification is automatically generated
when your images are uploaded. This generally takes
7-10 business days. If your portrait sitting
was more than 10 business days ago (
) and less than 90 days ago (
), your images should be online.
Some email service providers use filters to attempt
to keep SPAM mail from reaching you, at times, these
filters may block mail from SmilesByWire. If you
use this type of email service (Hotmail, Yahoo, MSN,
etc.) please check in your deleted or junk email
folders for an email from SmilesByWire. Some services
allow you to specify email addresses that you would
like to accept email from. If you have this option, add the address: service@smilesbywire.com.
To have your Customer Name and Access Code resent to your
email address, please click
here. You will be asked for the email address
that you provided in the studio. This is the address
where the Access Code will be sent.
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- I've requested
my access information, but I'm not receiving the email.
Some email service providers use filters to attempt to keep SPAM mail from reaching you, at times, these filters may block mail from SmilesByWire. If you use this type of email service (Hotmail, Yahoo, MSN, etc.) please check in your deleted or junk email folders for an email from SmilesByWire. Some services allow you to specify email addresses that you would like to accept email from. If you have this option, add the address: service@smilesbywire.com.
If 7-10 business days have not passed and your images are not ready, your email address will not be recognized by the system. At times, Internet mail
servers become overloaded with incoming mail, which may also delay the receipt of your email from SmilesByWire. Our SmilesByWire server
will attempt two more times to resend the email
notification at 4 hour intervals. If you are using
a free email service, make sure that your mail
box is not full, or that you have reached the maximum
amount of mail space that free service provides.
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- When
I enter my email address to resend the Access Code,
I get the error "Invalid email address. Please
enter your email address again".
There are three possibilities, either your images
are not yet ready for viewing, they have expired,
or the email address you enter does not match the
address provided at the studio.
If your portrait sitting was more than 10 business days ago (
) and less than 90 days ago (
), your images should be online. Please contact
us online or call 1-888-228-7928 during regular business hours to verify the
email address we have in the system.
If 10 business days have not passed, please wait
a day or two and try again.
If it has been over 90 days (portraits taken before
), the system has automatically removed your portrait
sitting from SmilesByWire.
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- I think
I may have given the wrong email address in the studio,
how can I correct that?
If your portrait sitting was more than 10 business days ago (
) your images should be online and we can update the email address. If it has not been 10 business days since your sitting, please wait and call once the 10 business days have passed.
Customer Service can be reached at 1-888-228-7928
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